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Twitter Chat Results: What’s the Deal With Dealer Training?

  • Natalie Mattila
  • February 20, 2017
  • 0

Dealer training — or lack thereof — is a major challenge for powersports industry leaders, but in what areas is dealer training lagging? Where is the greatest need within the F&I office?

These were the penultimate questions during the Powersports Finance Twitter Chat on Friday.

Experts weighed in on what are some of the key problems faced in the F&I office, and what lenders and dealers can do to improve the customer experience, as well as improve relationships with key partners.

Below are some of the best responses and most intriguing questions from the chat.

High turnover rates in the F&I office is a problem that cannot always be solved, given that finance managers can make a higher salary in auto, RV, or marine dealerships, according to experts. However, there are ways to mitigate the risk of losing good, quality F&I staffers, such as:

But it’s not just up to the dealers, powersports lenders need to do their part as well:

Perhaps one of the biggest questions posed (and answered) is: What is deterring lenders from offering in-house or on-site dealer training, especially if that can help the lender gain marketshare?

Stay tuned for our next Twitter chat, and let us know what topics you’d like to see covered via email to nmattila@powersportsfinance.com or on Twitter at #AskPSF.

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