FORT WORTH, Texas — Subprime lender American Cycle Finance is rolling out e-contracting to its dealerships on Nov. 15, Managing Director Ben Donnarumma said during a panel discussion at PowerSports Finance 2018 on Tuesday.
“We have e-contracting coming out,” he said. “But we’ll still have that personal service [with the dealer].”
Aside from the push into e-contracting, American Cycle has “backed off” from technology as a moves to keep the lender-dealer relationship personal.
“We have taken technology and actually backed off just a hair to have more [personal] dealer relations,” he said. “All of our dealers have our cell phone numbers and call us at 11:00 p.m. if they like to.”
Those calls are often used to hash through underwriting issues. “If they have a problem, we can make some adjustments,” Donnarumma said. “Our system is automated, but the dealer can call us and we can change some calls and we can play around with things.”Like This Article