MotoLease LLC launched a live chat feature on its website on Aug. 15 in an effort to make the powersports leasing process more transparent and boost consumer communication, said Emre Ucer, the company’s managing partner.
“We understand that consumers have questions and they often need guidance on the process,” Ucer said. “Having live agents helping them to understand the exact terms can bring transparency and eliminate the misperceptions of how a lease works. Also, more and more of the consumers prefer to have an online conversation, rather than calling a toll-free line.”
The chat feature allows MotoLease’s team of “lease advisors” to interact with consumers in real-time as they visit the company’s website, Ucer told Powersports Finance. The advisors can then match consumers with authorized MotoLease dealers under the MotoLease Connect program, he added.
The MotoLease Connect platform was launched in early February to function as a matchmaker between preapproved customers and MotoLease’s network of 1,000 authorized dealers, Ucer previously said.
MotoLease’s President and CEO Maurice Salter will speak on the panel entitled “Identifying New Products and Opportunities” at the upcoming PowerSports Finance 2016 conference.
During the Oct. 5 session, Salter and his fellow panelists will discuss leasing and pre-owned financing, technology and innovation opportunities, and new tools and analytics on the horizon.
Salter will be joined on the panel by Andrew Hewitt, director of motorcycles at American Credit Acceptance, Raymond Phipps, president and chief executive at HorsePower Financial Services, and Chuck Smith, senior vice president and chief lending officer at TDECU.