MotoLease LLC is planning to add less employees to its servicing team, thanks to the success of the company’s My MotoLease app which helped reduce calls and emails received from lessees, said Managing Partner Emre Ucer.
The Los Angeles-based leasing provider’s app — which launched in May — has reduced MotoLease’s call volume because of the app’s self-help functionality, Ucer told Powersports Finance at the AIMExpo in Orlando, which — in turn — lessens the number of servicing staff needed to join the team.
While MotoLease is not reducing its staff and still plans to add to the servicing team as the company grows, MotoLease will add servicing employees at a slower pace moving forward, Ucer said. For example, if MotoLease added five new employees per month prior to the app’s launch, now the company would add about two or three, he said.
Through the app, consumers can check payment history, trade-in value, make a payment, receive instant payoff quotes, and locate nearby dealerships.
“In the first month, 2,000 of the lessees signed up for the app right away,” Ucer said. “We believe that most people are handling more and more on their phones and the new generation is not even buying laptops anymore.”
MotoLease collects over $100,000 per month in consumer lease payments through the app, President and Chief Executive Maurice Salter told attendees at PowerSports Finance 2016, and it also provides an updated communication link to the lessee.
“The app is expensive, it’s time-consuming, it’s not for the light of heart, but it sure is a great tool to add, because we found that the phone rings a lot for payoff quotes and lease balances as well as payments, and now they can get that off the app,” Salter said.
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